ctk99 Privacy Policy

01Introduction

ctk99 ("we", "us", or "our") operates the online casino and sports betting platform available at ctk99.bet. We are committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our practices regarding your personal data.

This policy applies to all users of ctk99, including players based in Bangladesh who access our platform to enjoy cricket betting, live casino, slots, and other gaming products. By registering an account and using our services, you confirm that you have read and accepted this Privacy Policy. If you do not agree to this policy, please refrain from using the ctk99 platform.

02Information We Collect

When you register and use ctk99, we collect several categories of information in order to provide our services effectively, comply with legal obligations, and maintain the security of your account. The information we collect includes, but is not limited to:

• Registration data: full name, date of birth, email address, phone number, and preferred username.
• Identity verification data: government-issued ID documents, proof of address, and selfie photographs where required by KYC procedures.
• Financial data: payment method details (e.g. bKash wallet numbers, Nagad account details, Rocket references, Upay), transaction history, deposit records, and withdrawal requests.
• Gameplay data: betting history, game sessions, win/loss records, bonus utilization, and wagering activity.
• Technical data: IP address, browser type, device model, operating system, session duration, and access times (Bangladesh Standard Time, UTC+6).
• Communication data: support chat logs, emails sent to our team, feedback forms, and any correspondence related to your account or transactions.

03How We Use Your Information

The table below summarises the primary purposes for which ctk99 processes your personal data, the legal basis for each, and the expected retention period.

04Data Sharing and Disclosure

ctk99 does not sell, rent, or trade your personal information to any third party for commercial marketing purposes. We may, however, share your data with carefully selected partners and service providers in the following circumstances:

• Payment processors and mobile financial service providers (e.g. bKash, Nagad, Rocket, Upay) to facilitate deposits and withdrawals.
• Identity verification and KYC service partners who assist with age and identity checks as required by our internal policies.
• Technology and infrastructure providers who host, secure, and operate our platform under strict data-processing agreements.
• Analytics and fraud-detection services that help us identify suspicious activity and protect the integrity of our platform.
• Regulatory or law enforcement authorities, where we are required by applicable law to disclose information — for example, in connection with anti-money laundering obligations or a valid court order.

05Cookies and Tracking Technologies

ctk99 uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and support the delivery of relevant content. Cookies are small text files placed on your device when you visit our platform. They allow us to recognise your browser, remember your preferences, and provide a consistent and personalised experience across sessions.

We use the following categories of cookies: (a) strictly necessary cookies that enable core platform functionality and cannot be disabled; (b) performance and analytics cookies that help us understand usage patterns; (c) functional cookies that remember your language and display preferences; and (d) marketing and retargeting cookies used with your consent to show you relevant promotional content. You may configure your browser to decline non-essential cookies, though this may affect certain features of the ctk99 platform.

06Your Rights Over Your Personal Data

As a ctk99 player, you hold a number of important rights with respect to the personal data we hold about you. You may exercise these rights at any time by contacting our support team at the email address shown in the footer of this page:

• Right to access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to erasure: in certain circumstances, you may ask us to delete your personal data, subject to our legal retention obligations.
• Right to restrict processing: you can ask us to pause the processing of your data while a dispute is being investigated or resolved.

07Data Security Measures

ctk99 implements a multi-layered approach to data security. All data transmitted between your device and our servers is encrypted using SSL/TLS protocols. Our infrastructure is hosted on secure servers with restricted access, regular penetration testing, and 24/7 monitoring to detect and respond to potential threats in real time.

While we take every reasonable precaution to protect your information, no method of transmission over the internet or electronic storage is entirely immune to security risks. We encourage all players to use a strong and unique password for their ctk99 account, to enable any available two-factor authentication, and to report any suspicious activity on their account immediately via our support contact.

08International Data Transfers

As an online platform serving players primarily in Bangladesh, ctk99 may store and process your data on servers located outside of Bangladesh. Where data is transferred internationally, we ensure that appropriate safeguards are in place, including contractual data-protection clauses with all third-party processors who handle your information. We apply the same level of care and security regardless of where the data is physically stored.

• All international data transfers are governed by contractual agreements that require the receiving party to protect your data to a standard equivalent to this policy.
• We do not transfer data to jurisdictions that do not provide an adequate level of data protection without implementing additional safeguards.
• Where technically feasible, we prefer to minimise international data transfers by storing player data regionally.
• Players may request details of the safeguards applied to any specific international data transfer by contacting our support team.
• We review our international data transfer practices annually to ensure compliance with applicable data-protection standards.

09Responsible Gaming and Data

ctk99 takes responsible gaming seriously. We use the gameplay and activity data we collect to monitor for signs of problem gambling, implement deposit limits, enforce time-out requests, and support self-exclusion programmes. This use of your data is in your direct interest as a player and forms part of our commitment to providing a safe and fair platform.

If you choose to self-exclude, your personal data will be retained for the duration mandated by our responsible gaming obligations even after your account is closed. This is to prevent circumvention of the exclusion and to meet any applicable regulatory requirements. We treat responsible gaming data with the utmost confidentiality and do not use it for any commercial purpose.

10Data Retention

ctk99 retains your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, or internal compliance obligations. Once your data is no longer required for these purposes, we will securely delete or anonymise it in accordance with our internal data-retention schedule.

In general, account and transaction records are kept for a minimum of 7 years following account closure to meet anti-money laundering and financial regulation obligations. Marketing preferences and cookie data are retained for shorter periods, typically 12 to 24 months from the date of last activity, unless you withdraw consent earlier.

11Changes to This Privacy Policy

ctk99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered players via email or through a prominent notice on the ctk99 platform. The revised policy will take effect from the date it is published, as indicated by the "Last updated" date shown at the top of this page.

Your continued use of the ctk99 platform after any changes to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you have any concerns about a proposed change, please contact our support team before the effective date.

12Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact our data support team. Our team is available 24/7 and aims to respond to all privacy-related enquiries within 5 business days.

You can reach us by email at the address displayed in the footer of this page. Please include your registered username and a clear description of your request so that we can assist you as efficiently as possible. We treat all privacy enquiries with strict confidentiality.