Terms & Conditions

By accessing the ctk99 website, mobile application, or any associated services, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and all applicable policies referenced herein, including the Privacy Policy and Responsible Gaming guidelines.

ctk99 reserves the right to modify, update, or replace any part of these terms at any time. Continued use of the platform following the posting of any changes constitutes your acceptance of those changes. It is your responsibility to check this page periodically for updates.

To register and use ctk99, you must meet all of the following criteria without exception:

• You must be at least 21 years of age. Gambling is strictly prohibited for individuals under 21.
• You must be a resident of or physically located in a jurisdiction where online betting is not expressly prohibited.
• You must not have been previously self-excluded, banned, or suspended from ctk99 or any associated platform.
• You must register in your own name and provide accurate personal information. The use of aliases or false identities is strictly forbidden.

ctk99 conducts identity verification (KYC) processes to confirm eligibility. Accounts that fail or refuse verification may be suspended pending review. We reserve the right to refuse registration to any individual without obligation to provide a reason.

Each player is permitted to hold only one active account on ctk99. Duplicate accounts will be closed and any associated balances may be forfeited. To create an account, you must provide the following information truthfully and completely:

• Full legal name as it appears on your government-issued ID.
• Valid mobile phone number registered in Bangladesh (required for bKash, Nagad, or Rocket payment verification).
• Date of birth to confirm you meet the 21+ age requirement.
• A unique password that is not shared with any other online service. You are fully responsible for safeguarding your login credentials.

ctk99 will never ask you for your password via email, live chat, or phone. If you suspect your account has been compromised, contact our support team immediately at [email protected] and change your password without delay.

ctk99 supports fast and secure financial transactions tailored for Bangladeshi players. Accepted payment methods include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank mobile banking, and major bank transfers. The following terms apply to all financial transactions on the platform:

• Minimum deposit amount is ৳500. The minimum withdrawal threshold is ৳1,000. These thresholds are subject to change without prior notice.
• All deposits are processed in Bangladeshi Taka (BDT). Currency conversion fees may apply if your banking provider charges them independently.
• Withdrawals are processed within 1-3 business days after identity verification has been completed. Accounts under review may experience longer processing times.
• Funds may only be withdrawn to an account or mobile wallet registered in the same name as the ctk99 account. Third-party withdrawals are strictly prohibited.

ctk99 may require additional documentation to process large transactions as part of our anti-money laundering (AML) compliance obligations. We reserve the right to delay or reject any suspicious transaction pending further investigation.

ctk99 offers various bonuses and promotional offers to eligible players, including welcome bonuses, reload bonuses, free spins, and cashback offers. All bonuses are subject to the following terms:

• Bonuses are credited to your account upon meeting the stated qualifying conditions, which may include a minimum deposit amount or specific game play.
• All bonus funds are subject to a wagering requirement (rollover) before they can be converted to withdrawable cash. The specific wagering requirement applicable to each promotion is detailed on the promotion page.
• Bonuses cannot be transferred, exchanged for cash, or applied retroactively. Each bonus offer applies to one account per household or IP address.
• ctk99 reserves the right to withdraw any bonus, promotion, or free spin offer at any time without prior notice. Abuse of promotional offers (including bonus hunting or collusion) will result in account suspension and forfeiture of funds.

Seasonal promotions tied to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh are time-limited and governed by their own specific terms published alongside each offer.

The following activities are strictly prohibited on the ctk99 platform. Violation of any prohibition listed below will result in immediate account termination, permanent ban, and potential legal action:

• Attempting to access or use ctk99 if you are under 21 years of age, or assisting a minor in doing so.
• Using automated software, bots, scripts, or any artificial intelligence tools to gain an unfair advantage in games or betting markets.
• Engaging in or facilitating money laundering, fraud, or any other financial crime using the ctk99 platform.
• Colluding with other players or platform staff to manipulate game outcomes, odds, or promotional rewards.
• Registering multiple accounts to exploit welcome bonuses, referral schemes, or other one-per-customer promotions.

ctk99 employs advanced fraud detection systems and cooperates fully with law enforcement authorities in all verified cases of financial crime or platform abuse. Any balances held in suspended or terminated accounts may be frozen pending investigation.

All content available on the ctk99 platform, including but not limited to logos, trademarks, game graphics, text, software, and user interface elements, is the exclusive property of ctk99 or its licensed content providers. Unauthorized reproduction, distribution, or commercial exploitation of any ctk99 content is strictly prohibited.

Game titles and mechanics provided by third-party providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the intellectual property of their respective developers. ctk99 is an authorized distributor and does not claim ownership over provider content.

ctk99 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, ctk99 expressly disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. ctk99 does not guarantee uninterrupted access to the platform and shall not be liable for any temporary downtime, technical errors, or service interruptions caused by factors outside our reasonable control.

In no event shall ctk99, its directors, officers, employees, or partners be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including losses from wagering outcomes, system errors, or third-party payment delays. Your sole remedy for dissatisfaction with the platform or its services is to cease using ctk99.

ctk99 is firmly committed to promoting safe and responsible gambling. We recognise that for a small number of users, gambling can become problematic. We provide the following tools and resources to help our players stay in control:

• Voluntary deposit limits: players may set daily, weekly, or monthly deposit caps on their account to manage spending.
• Self-exclusion: players who feel gambling is negatively affecting their lives may request temporary or permanent self-exclusion by contacting [email protected].
• Reality checks and session time limits: players may configure reminders and time-out periods to encourage regular breaks from gambling activity.

For full details on all responsible gaming tools and support resources available to Bangladesh players, please visit our dedicated page: Responsible Gaming Guide.

ctk99 reserves the right to amend, update, or revise these Terms & Conditions at any time. Significant changes will be communicated to registered users via email or an in-platform notification where practicable. Your continued use of the platform after any such amendment constitutes binding acceptance of the revised terms.

These Terms & Conditions are governed by and construed in accordance with the laws applicable to online gaming operations. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the competent courts. ctk99 operates as a private entertainment platform and does not make any representations regarding the legality of online gambling in any specific jurisdiction outside our operating scope.

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be severed from the remainder of the terms, which shall continue in full force and effect.

If you have any questions, concerns, or disputes regarding these Terms & Conditions, our team is available to assist you. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]